Refund policy

We offer a 30-day return policy, providing you ample time to assess and return items. To initiate a return, your item must meet the following criteria:

Eligibility Criteria:

  • The item must be in the same condition as received.
  • Unworn or unused.
  • In its original packaging.
  • With tags intact.
  • Accompanied by the receipt or proof of purchase.

To start a return, please contact us at Info@solarexpresscleaning.com. All returns must be shipped to the address provided upon request.

Return Process:

  1. Contact us to request a return.
  2. If your return is accepted, we'll provide a return shipping label and detailed instructions.
  3. Items sent back without prior authorization will not be accepted.

For any return inquiries, feel free to reach out to Info@solarexpresscleaning.com.

Damages and Issues: Inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately. We'll assess the issue and make it right.

Non-Returnable Items: Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants).
  • Custom products (e.g., special orders, personalized items).
  • Personal care goods (e.g., beauty products).
  • Hazardous materials, flammable liquids, or gases.

Contact us with questions about specific items.

Exceptions:

  • Sale items
  • Gift cards

Exchanges: For a prompt exchange, return the original item following our return process. Once accepted, make a separate purchase for the desired item.

European Union 14-Day Cooling Off Period: For merchandise shipped to the European Union, a 14-day cancellation or return period is available without justification. The item must meet the same criteria as our general return policy.

Refunds: Upon receiving and inspecting your return, we'll notify you of approval. If approved, a refund will be processed within 10 business days to your original payment method. Note that processing time by your bank or credit card company may vary.

Delay in Refunds: If more than 15 business days have passed since your return approval, contact us at Info@solarexpresscleaning.com for assistance.

For any concerns or questions, please reach out to us at Info@solarexpresscleaning.com.